Returns policy

Collaborate fashion Returns Policy

Thankyou for purchasing our products at Collaborate Fashion NZ operated by Mandy and Shania.

Please take the time to check out our returns terms and conditions before making a purchase online.

Collaborate fashion is not responsible to pay for your garment to be returned, unless the item is damaged on arrival. 

In order to be eligible for a refund, you will need to have proof of there being damage as soon as you receive the item (we do not give refunds unless the item arrives to you FAULTY, Email us to request further measurements so you get the right size as you will only be issued a store credit or exchange if the item is not faulty). After we receive your item, we will inspect it and process you a Refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged further in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund or store credit.

For a store credit the product will have to be returned to us within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. We will send you a voucher code via email that you will be able to use within 12 months from the issued date

If you are wanting to exchange an item for a different colour or size please email or call us within 14 days from arrival.

To ensure the quickest turnaround time of your return, please contact us first by email: collaboratefashionnz@gmail.com we will outline all instructions needed for easy return of your parcel. Alternatively, please securely repackage your item with your original order number clearly referenced on the outside of the parcel, with a note stating your reason for return enclosed within. We suggest you select an insured shipping or postage method. You are responsible for the product until it reaches us. Collaborate Fashion NZ does not accept responsibility for packages we do not ship ourselves. All return shipping costs are to be paid by the customer. Send your package to:

Collaborate Fashion NZ 

17 Koa street , Gore 

9710

We will advise you once we have received your goods.

SALE ITEMS

During busy sale periods, dispatch times for orders may vary up to one week. Items on sale are deemed final, cannot be refunded or exchanged

RE-DELIVERY

All delivery methods require a signature from the customer upon receipt of the parcel. If there is no one available to accept your order, you will need to contact the relevant carrier to arrange pick up (often from the carrier’s depot) or re-delivery. Collaborate Fashion NZ accepts no liability for any loss, damage, cost or expense (including any indirect or consequential loss or damage) to you or any other person that is caused by missed deliveries or re-delivery.

Until an item is received at Collaborate Fashion it is your responsibility.

If anything is unclear or you have more questions feel free to contact us.

Thanks Mandy and Shania.